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Terms and Conditions
2007
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PRICES
All prices are listed as wholesale. Prices are subject to change without notice.
ORDERING
The minimum opening order is $500. Minimum re-orders are $500. Any order under $500 will be subject to a $20 under minimum charge. All orders are acknowledged as soon as possible after placement. Please check your acknowledgement carefully for prices, shipping address, shipping dates, etc. Please contact our Customer Service Department immediately if there are any changes. All sizes published are approximate overall size with the exception of mirrors which are listed by glass size.
PAYMENT AND TERMS
Opening orders must be pre-paid unless applying for credit. Net 30-day terms are available for qualified accounts. Visa, MasterCard and American Express are accepted as alternate methods of pre-payment or payment on account. However, if paying by credit card, payment must be made at time of shipping. Orders paid by credit card after the ship date are subject to a 3% credit card processing fee. Shipments will not be made to past due accounts until account is current. There is a 1.5% monthly service charge added to all past due balances. Customers are liable for any collection expenses incurred by W. King Ambler, Inc. Your placement of an order evidences your agreement to these terms.
SHIPPING
W. King Ambler, Inc. products are manufactured as orders are received. Please allow 6-8 weeks for production after credit process, order entry, or payment of pro-forma invoice. Because of the handcrafted nature of many of the frames and mats, certain items may take longer in production. We will make every effort to accommodate specific shipping dates as our production schedule allows. Please indicate a “must have by ship date” at the time the order is placed. Unless specifically requested, we will use our best judgment to choose the carrier and route. Since weight and dimensions will vary with each order, some smaller items will be shipped via FEDEX, UPS or DHL unless otherwise specified.
SPECIAL CHARGES
A 20% fee will be charged for rush orders requiring a shipment under 4 weeks.
CUSTOM ORDERS
W. King Ambler, Inc. is happy to provide customized styling of framed artwork and mirrors. However, once the styling has been finalized and accepted, and the order has been entered into production, any changes or cancellations to custom styling are subject to a 15% charge or cancellation fee, plus the cost of materials used for the job.
HAND FINISHED FRAMES
One of the many unique features from W. King Ambler, Inc. is our ability to provide custom hand finished mouldings. We have many standard hand finishes available. In addition to our standard finishes we can provide complete custom services for an additional charge. For this custom finish service there will be a design charge and a setup fee to be determined when the job is bid. We will provide a finish sample of the new custom finish for your approval. Once you have agreed to the design, any change or cancellation to custom styling are subject to a 15% charge or cancellation fee, plus the cost of materials used for the job.
INSURANCE
There will be a 1% insurance charge added to all orders to cover any damage that may occur during shipping. If you elect to waive the insurance, you will be liable for any damage to the merchandise resulting from shipping.
FREIGHT CHARGES
Most orders are shipped by common carrier, F.O.B. St. Louis, Missouri. Freight shipments will be sent collect unless otherwise specified. Prepaid shipments will be billed separately from the merchandise invoice and all terms listed above apply.
CANCELLATIONS
Cancellations are subject to a 15% restocking fee if order is in production.
RETURNS
Our Customer Service Department must approve any returned item. A 15% restocking charge applies to all returned merchandise without authorization.
DAMAGES
The carriers receive all shipments in good condition and accept full responsibility for delivering the merchandise to you as they have approved the shipping containers and packing methods used by W. King Ambler, Inc. Upon arrival, please inspect your shipment for both damages and shortages. Any concealed or obvious damages and/or shortages must be reported to our Customer Service Department no later than 5 business days after receipt. After reporting the damages/shortages, we will provide you with additional instructions to resolve the situation. Please retain the original shipping container until the problem has been resolved.
SALES REPRESENTATIVES
Please contact the main office for the name and telephone number of your local representative.
2222 Mason Lane ● Manchester ● MO ● 63021 ● phone 314-965-3252 ● fax 314-965-3324 |
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