Customer Service
- General Information
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• Create an account to see prices, updates and download current pricelists. Access to the personalized project folder/tag features is allowed when you have logged into the site. You must be a trade member to create an account.
• The trade includes, but is not limited to, members of the following business and/or industries: Interior Design, Wholesale Design Showrooms, Retail Furniture Dealers, Accessory/Gift Stores and Hospitality.
• Save items of interest in your personalized project folder when logged into site.
• Prior to logging in, no prices are shown.
• We currently accept orders by fax (314-965-3324) or email at customerservice@wkingambler.com.
• You will receive formal acknowledgement via mail within one working week of placing your order. If you do not receive this acknowledgement, please contact our main office.
• Orders under $500 are subject to $20 handling fee.
• Customization is always allowed on artwork and mirrors. Please contact our office with change request.
• We have an extensive line of framed artwork and mirrors that ships within 7 business days. See the Ship-It-Now section of this page for more information.
• With a significant amount of time and years invested in creating our line of exclusive artwork and in the interest of maintaining the integrity of the line, it is our policy to not sell our artwork unframed. If you would like to custom style artwork, please contact our main office.
• Please “LIKE” us on Facebook or follow our Blog to stay up to date on WKA in between markets..
- Privacy Policy
- W. King Ambler recognizes how important it is that your information remain private. Therefore, it is our policy not to share or sell your information with anyone unaffiliated with our company or website. Your information is used only for purposes of informing you with updates and products of interest.
- Terms and Conditions
- PRICES & PRODUCTS
- All prices are listed as wholesale. Prices are subject to change without notice. All sizes published are approximate overall size with the exception of mirrors which are listed by glass size.
- ORDERING AND HANDLING FEES
- The minimum opening order is $500. Minimum re-orders are $500. Any order under $500 will be subject to a $20 under minimum charge. Orders are acknowledged as soon as possible after placement. Please check your acknowledgement carefully for accurate prices, shipping address, shipping dates, etc. Please contact our Customer Service Department immediately if there are any changes.
- PAYMENT AND TERMS
- Opening orders must be pre-paid unless applying for credit. Fifty percent deposit is required at time of production. Net 30-day terms are available for qualified accounts. Visa, MasterCard and American Express are accepted as methods of pre-payment or payment on account. Credit cards are charged at time of shipping. Orders paid by credit card after the ship date are subject to a 3% credit card processing fee. Shipments will not be made to past due accounts until account is current. There is a 1.5% monthly service charge added to all past due balances. Customers are liable for any collection expenses incurred by W. King Ambler, Inc. Your placement of an order evidences your agreement to these terms.
- SHIPPING AND LEAD TIMES
- W. King Ambler, Inc. products are manufactured as orders are received. Please allow 4-8 weeks for production after credit process, order entry, or payment of pro-forma invoice. Because of the handcrafted nature of many of the frames and mats, certain items may take longer in production. We will make every effort to accommodate specific shipping dates as our production schedule allows. Please indicate a "must have by ship date" at the time the order is placed or call us regarding lead times. Unless specifically requested, we will use our best judgment to choose the carrier and route. Since weight and dimensions will vary with each order, some smaller items will be shipped via FEDEX, UPS or DHL unless otherwise specified.
- FRAMED ANTIQUES AND READY-TO-SHIP
- Framed antiques from our website are sold in multiples of two per group. Framed antiques and ready-to-ship items ship within five to seven business days. Payment method must be approved prior to shipping.
- SPECIAL CHARGES
- Production capacity varies throughout the year. Rush fees may apply to orders needed in less than 4 weeks.
- CUSTOM ORDERS
- W. King Ambler, Inc. provides customized styling of framed artwork and mirrors. However, once the styling has been finalized and accepted, and the order has entered production, any changes or cancellations are subject to a 25% charge or cancellation fee, plus the cost of materials used for the job.
- HAND FINISHED FRAMES
- In addition to our standard hand finished mouldings, we provide complete custom services. We will provide a quote and a finished sample of the your new custom finish for approval. Once you have agreed to the design, any change or cancellation to custom hand finished orders will be charged for actual time, the cost of materials plus 25%.
- INSURANCE
- There will be a 1% insurance charge added to all orders to cover any damage that may occur during shipping. If you elect to waive the insurance, you will be liable for any damage to the merchandise resulting from shipping.
- FREIGHT CHARGES
- Most orders are shipped by common carrier, F.O.B. St. Louis, Missouri. Freight shipments will be sent collect unless otherwise specified. Prepaid shipments will be billed separately from the merchandise invoice and all terms listed above apply.
- CANCELLATIONS
- Cancellations are subject to a 15% restocking fee if order is in production. Custom orders are subject to 25% cancellation fee plus the cost of materials.
- RETURNS
- Framed antiques purchased from our website are returnable. A return authorization number must be requested from our Customer Service Department within 7 business days of customers receipt of product. Return shipping is paid by the customer and product must be returned in the condition in which received.
- DAMAGES
- The carriers receive all shipments in good condition and accept full responsibility for delivering the merchandise to you as theyhave approved the shipping containers and packing methods used by W. King Ambler, Inc. Upon arrival, please inspect your shipment for both damages and shortages. Any concealed or obvious damages and/or shortages must be reported to our Customer Service Department no later than 7 business days after receipt. After reporting the damages/shortages, we will provide you with additional instructions to resolve the situation. Please retain the original shipping container until the problem has been resolved.
- Please contact the main office for the name and telephone number of your local representative.
- 2222 Mason Lane ● Manchester ● MO ● 63021 ● phone 314-965-3252 ● fax 314-965-3324